Frequently Asked Questions - Support
Bright House Networks offers high speed internet service from Road Runner. For FAQs and answers to your technical support questions, visit the FAQ section of the customer support site for Road Runner. You may also contact your local customer care center for help with your service.
Frequently Asked Questions - About Our HIgh Speed Internet Services
- Which High Speed Internet Service Providers are offered by Bright House Networks?
- How can I order High Speed Internet Service?
- Explain how High Speed Internet service works.
- How fast is a cable modem?
- Are home networking options available?
- Can I watch cable television and use High Speed Internet service at the same time?
- Can I talk on the telephone and use High Speed Internet service at the same time?
- Explain the benefits of cable modem access?
- Can I use the Internet if the High Speed Internet service goes down or if I am travelling?
- How much does it cost?
- Do you offer a money-back guarantee?
- Are packages available that include video service?
- Are cable modem connections secure?
- What are the computer system requirements?
- Does it require a telephone line?
- Will I need an additional telephone line?
- Where can I see, and try High Speed Internet?
- What are sources of help with my High Speed Internet services?
- How do I obtain access to newsgroups?
1. Which high speed Internet Service Providers are offered by Bright House Networks?
Bright House Networks offers three levels of service from Road Runner High Speed Online.
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2. How can I order High Speed Internet Service?
Order online or call 205-591-6880 and a Customer Service Representative will place the order.
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3. Explain how High Speed Internet service works.
High Speed Internet services use a cable modem and a hybrid fiber coaxial network to provide High Speed Internet access.
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4. How fast is a cable modem?
A cable modem is up to 274 times faster than a 28.8 modem and up to 10 times as fast as Standard DSL! Several factors - such as the speed of your computer (An Intel Pentium® 4 Processor is faster than an Intel Pentium® III Processor), the time of day you are online, and the website you are visiting - can affect the speed you experience on the Internet.
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5. Are home networking options available?
Bright House Networks offers home networking options so you can share your connection with others in your home.
Road Runner High Speed Online will work with many home networking solutions that are available for purchase from local computer retailers.
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6. Can I watch cable television and use High Speed Internet service at the same time?
Yes.
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7. Can I talk on the telephone and use High Speed Internet service at the same time?
Yes. High Speed Internet service does not use phone lines, so you'll never miss a call while surfing the Internet.
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8. Explain the benefits of cable modem access?
- No contracts or long-term agreements required
- 30-day money-back guarantee
- A comprehensive, all-in-one service that includes your Internet Service Provider (ISP)
- Unlimited Internet access
- High speed access to the Internet (up to 274 times faster than a 28.8 modem); up to 10 times as fast as Standard DSL (15Mbps vs 1.5 Mbps for DSL)
- There is no need for a phone line at all, which means there are never any busy signals or disconnects
- A constant Internet connection. Just point, click and get what you want instantly
- You can watch TV, talk on the phone and surf the Web all at the same time
- Unique local and national content
- Free personal Web pages
- Up to 25 email accounts at no additional charge (depending on service level)
- Free cable modem to use, so when technology changes, you're not stuck having to buy another modem
- Fast, friendly customer service and technical support 24 hours a day, seven days a week
- Remote dial-up access for those times when you are away from home or traveling.
The monthly cost of high speed Internet service is comparable to the cost of a dial-up ISP and a second telephone line. And what you get is so much faster, easier and more convenient than dial-up.
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9. Can I use the Internet if the High Speed Internet service goes down or if I am on the road?
Yes. You can use Road Runner High Speed Online dial-up access to check email or surf the Internet if your High Speed Internet connection goes down or when you're away from home. To use dial-up access, you need a computer with an analog modem (up to 56K) and a standard telephone line.
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10. How much does it cost?
Prices start at $32.95.
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11. Do you offer a money-back guarantee?
We offer a 100-percent 30-day money-back guarantee on our Road Runner services.
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12. Are packages available that include video service?
Yes. The Digital Combo provides customers with access to hundreds of channels, crystal clear digital picture, CD-quality sound and over 40 music channels, along with High Speed Internet service that's fast, convenient and always on. One price, one bill — it just keeps getting easier!
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13. Are cable modem connections secure?
Security must be a concern for all Internet users. Our network is no less secure than any other network. However, we do advise our customers to take simple precautions to protect themselves and any sensitive data they may have stored on their computers:
- Never open email attachments when the email comes from someone you don't know. Be cautious opening attachments even if the email appears to come from someone you do know, especially if the email seems uncharacteristic of the sender.
- Install and use anti-virus software on your computer. Keep your computer's anti-virus software updated and your operating system patched with the latest critical updates.
- Disable file and print sharing on your computer or computers except when needed. When file and print sharing are enabled, protect them with a password.
- Purchase and install firewall software or a hub or router that includes a hardware firewall.
- For more information on keeping your children safe online, visit www.getnetwise.org.
- Review security recommendations and policies recommended by Road Runner.Back to top
14. What are the computer system requirements?
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15. Does it require a telephone line?
No. Our High Speed Internet services are provided with hybrid fiber coaxial cable lines that allow high speed data access through our television network, not your phone line.
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16. Will I need an additional telephone line?
No. There is no need for a phone line because our high speed Internet services run through cable lines. You won't have to worry about missing calls from friends and family while you're surfing the Internet or checking email.
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17. Where can I see, and try High Speed Internet?
Visit the one of our local Customer Service Centers. Find locations here.
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18. What are sources of help with my High Speed Internet services?
If you need help with your account or other service-related questions, try one of these convenient customer service resources:
Back to top19. How do I obtain access to newsgroups?
Bright House Networks Road Runner customers may obtain access to newsgroups through Newshosting.com at no additional charge. Please visit http://www.newshosting.com/bhn-en/ for more information.
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